Privacy policy
Last updated: April 13th, 2026
This Privacy Policy describes how Decade Eyewear (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from decadeeyewear.ca (the “Site”) or otherwise communicate with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
By using or accessing our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons, including to remain compliant with applicable Canadian privacy laws.
We will post the updated Privacy Policy on this page and update the “Last updated” date.
How We Collect and Use Your Personal Information
We collect personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
We collect and use your information to:
- Provide and improve our Services
- Process transactions and fulfill orders
- Communicate with you
- Meet legal and regulatory requirements
- Protect our business and users
What Personal Information We Collect
Information You Provide Directly
This may include:
- Name, email address, phone number
- Billing and shipping address
- Payment confirmation details
- Account login credentials
- Purchase history and preferences
- Customer service communications
You may choose not to provide certain information, but doing so may limit your ability to use some features of the Services.
Information Collected Automatically
We may collect information about your interaction with our Site using cookies and similar technologies, including:
- IP address
- Browser and device information
- Pages visited and actions taken
- Referral URLs
Information from Third Parties
We may receive information from trusted service providers, such as:
- E-commerce platforms (e.g., Shopify)
- Payment processors
- Analytics providers
These parties collect and process information on our behalf in accordance with their own privacy policies.
How We Use Your Information
We use your personal information for the following purposes:
Providing Products and Services
To process orders, payments, shipping, returns, and account management.
Communication
To respond to inquiries, provide customer support, and send transactional updates.
Marketing (With Consent)
To send promotional emails or messages, where you have consented. You can withdraw consent at any time.
Security and Fraud Prevention
To detect and prevent fraudulent or unauthorized activity.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate and improve our Site
- Remember your preferences
- Analyze traffic and usage
You can control cookies through your browser settings. Disabling cookies may impact functionality.
For more information about Shopify-related cookies, visit:
https://www.shopify.com/legal/cookies
How We Share Personal Information
We may share your personal information with:
- Service providers (e.g., payment processing, shipping, analytics)
- Technology partners supporting our website
- Legal authorities, where required by law
- Business partners, where necessary to provide services
We do not sell your personal information.
Data Storage and International Transfers
Your personal information may be stored or processed outside of your province or Canada where our service providers operate.
When this occurs, your information is protected by contractual safeguards and applicable legal protections consistent with Canadian privacy laws.
Your Rights Under Canadian Law
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Withdraw consent (subject to legal or contractual restrictions)
- Request deletion, where applicable
To exercise your rights, contact us using the details below.
Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the internet is completely secure.
Children’s Privacy
Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can delete it.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
Complaints
If you have concerns about how we handle your personal information, please contact us.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: